1. Introduction

Aesthetic cuts provides custom digital surprise webpages and digital guide products. We respect your privacy and aim to collect only the information needed to provide our services, process payments, deliver digital access, and support customers.

By using our website, contacting us, placing an order, or purchasing a digital guide, you agree to the practices described in this Privacy Policy.

2. Information We Collect

• Name or display name shared by you
• Email address used for order, access, support, or download delivery
• Phone number or WhatsApp contact when you message us
• Order details such as product selected, customization type, and service preference
• Custom webpage details such as occasion, relation, message style, preferred mood, names, dates, and memories shared by you
• Payment status, order ID, and transaction reference connected with payment verification
• Website usage data such as pages viewed, browser type, and basic technical data where available through WordPress, WooCommerce, hosting, or analytics tools

3. How We Use Your Information

• To create and deliver your custom digital webpage
• To provide access to digital guide products after successful payment
• To contact you about your order, required details, delivery, support, or updates
• To verify payments and prevent fraud or misuse
• To improve website design, product experience, page performance, and support quality
• To maintain records required for order tracking, accounting, dispute handling, or legal compliance
• To respond to support requests sent through WhatsApp, email, Instagram, or the website

4. Payment Information

Payments on our website may be processed through Razorpay or other payment service providers. We do not intentionally store your full card number, UPI PIN, banking password, or sensitive payment authentication details on our own website.

Payment providers may process information needed to complete payments, verify transactions, prevent fraud, and comply with applicable legal requirements.

5. WhatsApp Orders

• Custom webpage orders may be handled through WhatsApp after you click the order or purchase button
• Information you send on WhatsApp is used to understand your custom request and complete your webpage
• You should avoid sharing unnecessary sensitive information, private passwords, financial details, or confidential content
• We may keep WhatsApp messages for order reference, clarification, support, and delivery tracking

6. Digital Guide Access

• For CapCut guide or other digital products, your email and order details may be used to provide protected access or downloads
• Access may be linked to your order, customer account, email address, or WooCommerce order record
• We may use order details to confirm whether a customer is eligible to access a digital file
• You should not share private download links, account details, or protected access with others

7. Images, Messages, and Custom Content

• Any messages, memories, names, dates, or content you provide are used only to create your requested custom webpage
• If photo upload is enabled in the future, uploaded photos will be used only for the selected custom webpage service
• You must only share content you have permission to use
• We may refuse content that is abusive, harmful, illegal, or not suitable for the service
• We do not claim ownership of personal messages or memories you provide for customization

8. Sharing of Information

We do not sell your personal information. We may share limited information only when needed for service delivery, payment processing, hosting, website operation, legal compliance, fraud prevention, or support.

• WooCommerce may store order and customer information
• Razorpay or payment providers may process payment-related details
• Hosting or website service providers may process technical website data
• WhatsApp or Instagram may process messages according to their own platform policies

9. Cookies and Website Data

Our website may use cookies or similar technologies for basic website functionality, WooCommerce cart or checkout features, login/session handling, security, analytics, and performance improvement.

You can manage or block cookies through your browser settings, but some parts of the website may not work correctly if required cookies are disabled.

10. Data Security

• We take reasonable steps to keep order and customer information safe
• We use trusted platforms such as WordPress, WooCommerce, payment gateways, and hosting services
• No online system can be guaranteed completely secure
• You should avoid sending passwords, banking details, private OTPs, or highly sensitive personal content

11. Data Retention

We keep personal information only for as long as reasonably needed for order delivery, support, accounting, payment verification, dispute handling, legal compliance, and service improvement.

Some information may remain in backups, platform logs, payment records, or WooCommerce order history for a limited period according to system and legal requirements.

12. Your Choices and Rights

• You can contact us to ask what basic order information we hold about you
• You can ask us to correct inaccurate contact or order details
• You can request deletion of unnecessary custom content where possible
• You can choose not to provide optional customization details
• You can stop messaging us on WhatsApp or Instagram at any time
• Some payment, tax, fraud prevention, or order records may need to be retained where required

13. Children and Young Users

Our services are intended for general digital gifting and guide access. If a young user places an order, they should do so with permission from a parent or guardian where required. We do not intentionally request unnecessary sensitive information from children.

14. Third-Party Links

Our website may contain links to WhatsApp, Instagram, payment pages, demo webpages, or external services. Once you leave our website, the privacy practices of those third-party platforms may apply.

15. Changes to This Policy

We may update this Privacy Policy from time to time as our website, services, payment flow, or legal requirements change. The latest version will be posted on this page.