1. Overview

Aesthetic cuts mainly provides digital services and digital products. Because many orders are customized, instantly accessible, or digitally delivered, refunds are limited and depend on the order type and stage of delivery.

Please read the product details, live demo, delivery information, and this policy carefully before placing an order.

2. Custom Webpage Orders

• Custom webpage orders are personalized digital services
• Customers should view the live demo before ordering
• Once custom work has started, cancellation or refund may not be available
• If you provide incorrect details, revision or correction may depend on the stage of work
• Delivery time may vary depending on order load, customization level, and customer response time

3. Digital Guide Products

• CapCut guide and similar guide products are digital products
• After successful payment, access or download may be provided through WooCommerce order/download access
• Once a digital file, protected access, or download link is made available, the order is generally not refundable
• Customers must enter correct email and checkout details to receive access properly
• Protected guide files or access links must not be shared, resold, or redistributed

6. Duplicate Payments

If you paid more than once for the same order, contact us with your order ID, payment screenshot, email, phone number, and transaction reference. After verification, the extra payment may be refunded.

7. Failed or Pending Payments

• If payment is deducted but order is not confirmed, wait for payment status confirmation
• Some failed or pending payments may be reversed automatically by the bank or payment provider
• If the amount is not reversed, contact us with payment proof for verification
• We can only process support after checking the payment/order status

8. Cancellation Policy

• For custom webpages, cancellation can be requested only before work starts
• Once design, writing, editing, setup, or customization begins, cancellation may not be accepted
• For digital guides, cancellation is not available after access/download has been provided
• If we cancel an order from our side before delivery, we may offer a refund or alternate resolution

9. Revisions Instead of Refunds

For custom webpages, small corrections may be handled as revisions instead of refunds. This may include spelling correction, minor message correction, or small text adjustments depending on the work stage.

Major redesign requests, theme changes, or new content after delivery may be treated as a new customization request.

10. Refund Timeline

• Refund requests are reviewed only after payment/order verification
• If approved, refunds may be processed through the original payment method where possible
• Bank, UPI, card, or payment gateway timelines may vary
• Refund completion time depends on the payment provider and banking network
• We may ask for additional details if the payment cannot be matched with an order

11. Information Needed for Refund Review

• Order ID, if available
• Name and email used during checkout
• Phone number or WhatsApp number used for order discussion
• Payment screenshot or transaction reference
• Clear explanation of the issue
• Any error screenshot if access/download did not work

12. Incorrect Customer Details

Customers are responsible for entering correct contact, email, order, and customization details. If wrong details cause delay, wrong delivery, or access issues, refund may not be available. We may still try to help correct the issue where possible.

13. Chargebacks and Disputes

If you raise a bank/payment dispute without first contacting us, resolution may take longer. We recommend contacting us first with order and payment proof so we can verify the issue and offer the correct solution.

14. No Physical Shipping

Aesthetic cuts currently provides digital services and digital products only. We do not ship physical items. Custom webpage delivery and guide access are handled digitally.

15. Policy Updates

We may update this Refund and Cancellation Policy if our services, delivery method, payment process, pricing, or legal requirements change. The latest version will be shown on this page.